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  1. At Zurich, we believe in making your claims process as easy and as hassle free as possible. All that we ask in return is that you notify us immediately, or as soon as practically possible, of any potential claims so that we can assist you with your claim without delay.

  2. With Z-Travel Insurance (International) and Z-Travel Insurance (International) Lite, Covid-19 Optional Add-On is available and you’d be sure to enjoy a worry-free holiday! For any Travel Assistance, please contact our Service Provider: Asia Assistance. 24 Hour Service Hotline. +603 7841 5630.

  3. Please provide your bank details so we can process your claim payment if your claim is payable.

  4. Zurich Travel Assistance. (24-Hour Hotline) +603 7841 5630. *Applicable to Zurich General Insurance and Zurich General Takaful customers. Our Branches. Operating Hours : Mondays - Fridays. 8.30AM – 5.00PM. Operating Hours for Branches located in Kelantan & Terengganu :

  5. Event Person is referring to the Person who is suffering from the loss. For Family Death Benefit claim, please use Person Covered’s ID Number for claim registration.

  6. If you are facing issues on any of the pages on Zurich.com, please use the contact form.

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