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  1. At Zurich, we believe in making your claims process as easy and as hassle free as possible. All that we ask in return is that you notify us immediately, or as soon as practically possible, of any potential claims so that we can assist you with your claim without delay.

  2. We now provide a hassle-free online claim submission option, designed to be quick to use from a desktop, tablets, or mobile devices. We encourage you to inform us of any potential claims as soon as possible, allowing us to process them promptly.

  3. With Z-Travel Insurance (International) and Z-Travel Insurance (International) Lite, Covid-19 Optional Add-On is available and you’d be sure to enjoy a worry-free holiday! For any Travel Assistance, please contact our Service Provider: Asia Assistance. 24 Hour Service Hotline. +603 7841 5630.

  4. Please provide your bank details so we can process your claim payment if your claim is payable.

  5. This checklist provides the reference list for your claim type. Check below for the required documents to support your claim. Include only those documents that are appropriate for your claim. The required documents must be fully submitted for speedy processing.

  6. I hereby allow Zurich Malaysia and/or its intermediaries to contact me on matters relating to this submission. For this Purpose, Zurich Takaful Malaysia Berhad and all other Zurich Insurance Group Subsidiaries operating in Malaysia, will also be referred to as ‘Zurich Malaysia’.

  7. Please upload the Claimant's Statement form and all supporting documents. To view Document Checklist/Guide, please click here . Note: We may defer the claim in the event the document (s) submitted to us require further verification on its originality/ authenticity. Each file upload maximum size is 10MB only.

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