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  1. Prefer a phone call? We’ll connect you with the right person. Our experts are here and ready to help, Monday–Saturday, 8am–6pm CT. Contact customer support. Visit My Asurion. Did you know you can get help, access your benefits, and more in one convenient location? Sign in to your account or create a new one to get started.

    • FAQs

      Get protection support for the machines you count on most...

  2. Claim assistance. File, Track, or Continue Claim. Use chat to get answers to your questions or to connect with a live agent. You can also check out our FAQs. Reach us by mail. Looking to contact us? Shoot us an e-mail, and we'll get back to you as soon as possible.

  3. Cancel a claim or check claim status. If you find your phone and need to cancel your claim, contact Assurant. They can answer questions about your claim status, deductible, or other claim-related concerns. Visit https://mytmoclaim.com/ to track a claim or chat with live support. Call Assurant at 1-866-866-6285.

  4. The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.

  5. If your device was lost or stolen, call T-Mobile at 1-877-778-2106 to suspend your service and protect yourself against unauthorized charges. Have your mobile number and device information (manufacturer, model, and serial number).

  6. File or track a claim. Losing or breaking your smartphone is extremely frustrating. 1 in 5 people will have their phone lost, stolen or damaged this year*. Therefore, mobile device protection is important in case your phone were to meet one of these unfortunate fates.

  7. Consumer Sales: 1-800- T-MOBILE. For T-Mobile For Business: 1-855-478-2195. General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997.

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