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Chat doesn't often work in my experience. Don't take bags or don't be late. Their cust service is now all automated timestamps of some random name with a form generic message. Fly without bags- or if you want actual customer service - a different airline. Good luck.
- Customer service agent : r/frontierairlines - Reddit
Has anyone found a way to talk to a human ? Their 800 number...
- Frontier Airlines shut down its customer service phone line
A good customer service experience isn't having you take...
- Frontier Airlines gets rid of telephone customer service : r/news - Reddit
This, I hate services that only have phone service, I prefer...
- Customer service agent : r/frontierairlines - Reddit
Has anyone found a way to talk to a human ? Their 800 number now offers only chat. Which I have been on for 4 hours and not one agent has responded.
No. No more phone support anymore. Online chat is your only choice. Put your issue in bullet points and send it via email if not urgent. If urgent, use chat. Twitter worked for me. Within 5 mins I was able to sort out my issue via direct message. 11K subscribers in the frontierairlines community.
Probably easiest to talk to someone at the airport. Chat agents might not know the answer that someone at the airport does.
A good customer service experience isn't having you take codes and links. They fix it and send you an email with any booking codes or anything you need afterward. It's the CSR's job to fix the problem, not yours.
This, I hate services that only have phone service, I prefer 10 thousands times WhatsApp service, as long as it's a real human. Also leaving a message trail allows you to call their bs when they want to deny they said something before
CALL US. Passengers who are Elite loyalty members or customers that have either upcoming travel within 24 hours or recently completed travel within 24 hours can call us at 801-401-9000 for assistance. CHAT OR TEXT WITH US. Can't find what you are looking for? We are here to help if you have questions. Chat With Us 24/7. CHAT WITH US.
