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Complaint. Tell us about it so we can improve how we serve our customers. Have a compliment or concern, or want to let us know about a recent experience? Please fill out the information below to start a request with our Care team.
Talk with an agent. Our Help Center has FAQs & helpful information to assist you with changing/canceling your flight, refunds, using your credits, baggage policy, MileagePlus, seat/upgrades, etc.
How to buy it. Add a Travel Guard travel insurance plan to your trip: By calling a Travel Guard agent directly at 1-877-934-8308. Protect your travel plans when something unexpectedly happens. Learn more about how trip insurance protects you from potential risks and losses while traveling.
If you have a disability or you're traveling with someone who has one, you can call United’s 24-hour Accessibility Desk within the U.S. or Canada. The phone number for the Deaf or teletypewriter is 1-800-323-0170.
View your options if your flight has been delayed or canceled. Find international travel requirements, including any forms you might need to complete. See what travel documents you need for your destination, including visa, passport, and health info. Travel to and from certain airports might be impacted.
A third-party software outage impacted computer systems worldwide, including at United. Most of our technology systems have been restored and our reliability is improving, although we will continue to see delays and cancellations. We have issued a waiver to make it easier for customers to change their travel plans via united.com or the United app.