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You should refer to the case number when contacting the Department about the case. The Department will notify the insurance company of the complaint and ask for their explanation of the problem. Insurers have 20 business days from receiving the complaint to respond.
Follow the intructions at http://www.in.gov/idoi/2614.htm#1 or call the Medical Malpractice Division of the Indiana Department of Insurance at (317) 232-5253 for more information.
Whether your question or need relates to members or providers; managed care or fee-for-service coverage; medical, pharmacy or other service type, the IHCP Quick Reference Guide can help – with resources for enrollment, claims, prior authorization and more. The guide also provides the telephone number for IHCP Customer Assistance.
You can file a consumer complaint with the Indiana Attorney General's Office online or by filling out a printable form. You can also request a complaint form by calling 1.800.382.5516 or 317.232.6330.
You can file a consumer complaint with the Office of the Attorney General online at https://www.in.gov/attorneygeneral/consumer-protection-division/consumer-complaint/ or by filling out a printable form. You may fax the printable form to 317.233.4393 or mail it to the address below.
To file a complaint, you must first complete your health plan’s appeal process. You can find information on how to file a consumer grievance or appeal with the Indiana Department of Insurance here. You can also call the Indiana DOI’s help line at (800) 622-4461.
Contact Us. Use this directory to contact us by phone or mail. General questions or comments may be submitted online by clicking the Secure Correspondence link at the bottom of the page. Mailing Address. Gainwell Technologies. Provider Healthcare Portal Support. PO BOX 50435. Indianapolis, IN 46250-0418. Provider Healthcare Portal Support.