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  1. Help & contact. There are lots of ways to reach us – our self-serve hub is open 24/7. Get in touch. Live chat. The fastest way to get help from our customer care team is to use our live chat. Chat now. On this page. Sales and reservations Airpoints Customer relations Baggage help. Special assistance Cargo International contact numbers.

  2. Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.

  3. You need to fill out a damaged baggage claim form and email it to your nearest baggage services office. They'll help you raise the report and once it's in the system, you'll be able to manage your damaged baggage report online.

  4. Manage your flight booking, find answers or provide feedback online. If your question or situation is complex, our friendly team is ready to assist you.

  5. Sales and reservations. Phone: 1800 132 476. Deaf or hearing impaired? TTY users can phone 133 677 and then ask for 1800 132 476.

  6. Freephone (within UK): 0800 028 4149. Our English-speaking contact centre in New Zealand can be contacted on +64 9 357 3000 (international charges will apply). Deaf or hearing impaired? TTY assistance is available for deaf and hearing impaired via Relay UK Services.

  7. Connect with Air New Zealand's customer care team through live chat for assistance.

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