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2020 Consumer Complaint Survey Report | Consumer Federation of America 2 Key Findings • The 34 state and local consumer agencies that participated in the survey collectively handled 280,413 complaints and recovered or saved more than $262,973,073 for consumers in 2020.
- 2022 Consumer Complaint Survey Report
Consumer Federation of America (“CFA”) is pleased to present...
- 2022 Consumer Complaint Survey Report
Consumer Federation of America (“CFA”) is pleased to present its annual report of complaints made to consumer agencies during the year 2022. CFA conducts an annual survey of city, county, and state consumer agencies across the country about the complaints they received in the previous year, which CFA then merges and analyzes in this report.
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24 Μαΐ 2023 · This report serves as a tool to identify common problems facing consumers nationally and inform the work of CFA as we continue to advocate for consumer protections in the marketplace.
Complaints can give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.
29 Ιουλ 2015 · Complaints about purchasing issues and shoddy work on cars and homes helped propel those categories to the top of an annual survey released by the Consumer Federation of America (CFA) and North American Consumer Protection Investigators (NACPI) of state and local consumer protection officials.
To better understand which communities are submitting complaints and whether differences exist across several demographic and socio-economic groups, we match census tract-level consumer complaint data to data from the U.S. Census 2019 American Community Survey (ACS).4 Using ACS tract-level data as a proxy is necessary because the CFPB only colle...
