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  1. Call the Home Affairs Global Service Centre (GSC) on +61 2 6196 0196, open Monday to Friday, 09:00 to 17:00 (local time). After you have lodged your application you can contact the Department of Home Affairs using the Australian Immigration Enquiry Form.

  2. Visas and citizenship applications for Australia are managed by the Australian Department of Home Affairs. For information on entering and leaving Australia, please visit entering and leaving Australia. Australian citizens are expected to travel to Australia using an Australian passport.

  3. Visas, immigration and citizenship. Explore visa options. Tell us if your situation or contact details have changed. See all visas. Who can help with your visa application. Your visa is expiring or has expired. Changing visas. Evidence of citizenship and certificates. See more services.

  4. The South African Government implemented new immigration regulations effective 1 June 2015. Click here for more information. IMPORTANT NOTICE: Visa enquiries. Please use the appropriate contact channel depending on whether or not you have already applied for your visa, listed under: Visas and Migration. The High Commission is unable to provide ...

  5. Visa and Migration Enquiries: After you have lodged your application you can contact the Department of Home Affairs using the Australian Immigration Enquiry Form. Consular Enquiries: consular.pretoria@dfat.gov.au. Passport Enquiries: passports.pretoria@dfat.gov.au.

  6. You can contact our Global Service Centre (GSC) Monday to Friday 9 am to 5 pm your local time. We receive a high volume of telephone enquiries each day. Our GSC is closed on Australian National Public Holidays. Monday is our peak day and wait times may be longer. In Australia Phone: 131 881 Outside Australia Phone: +61 2 6196 0196

  7. If you need help with your visa application you can: use a registered migration agent, a practising lawyer or someone else authorised to provide immigration assistance use the online visa assist services available in some countries from the Australian Government’s service delivery partners, VFS Global and TLScontact.