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  1. Since 1974, the Department of State has been responsible for licensing and regulating car dealerships and repair shops, investigating complaints and providing consumer information. This brochure may help you resolve a complaint directly with the business involved.

  2. THE AUTO REPAIR LAW For Mechanics and Repair Facilities Provide An Itemized Invoice When repairs are complete, Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used or rebuilt. The invoice must also include the name

  3. There are several regulations and laws that auto repair and service providers in Michigan must follow, including: 1. Licensing: Auto repair facilities in Michigan must be licensed by the Department of State to legally operate. The license must be renewed annually and requires proof of liability insurance and compliance with state regulations. 2.

  4. Repair facilities. Licensed repair facility owners and employees can access tools, resources, and industry bulletins through their e-Services account. Instructions for setting up an account are available under Forms and publications.

  5. Repair Order Form: Our repair order form is used to start a repair job and records important information such as the customer’s name, the vehicle’s data (make, model, and VIN), a description of the issue or the desired service, and any special instructions or notes.

  6. When repairs are complete, Michigan law requires you to provide customers a final invoice that lists the prices for parts and labor, the parts that were installed, and tells whether the parts were new, used or rebuilt.

  7. The Repair Facility Manual is available online at www.Michigan.gov/sos under “Automotive-related Businesses”, “Forms and Publications”. Please refer to this manual for a detailed explanation of these requirements.

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