Αποτελέσματα Αναζήτησης
1 Οκτ 1998 · The focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest...
21 Νοε 2012 · A detailed review of the literature on TQM and service quality concepts was carried out incontext of the banking sector. The study further explored the experience of TQM implementation in...
27 Ιουλ 2021 · The current study highlights the importance of TQM in enhancing the competitive position in the banking sectors by providing actual evidence for the successful uses of TQM systems in the...
Total quality management (TQM) has a history dating back to the 1920s. Learn the complete history, origin and evolution of TQM at ASQ.org.
25 Νοε 2011 · This study aims to present an overview of TQM in the banking sector together with the role of service quality in it so as to achieve organizational excellence.
Introduction. The origins of the theory and practice of Total Quality Management (TQM) can be traced back to the 1920s where Walter Shewhart in 1924 began to apply statistical process control (SPC) in the Bell Telephone Company’s Hawthorne Plant.
30 Ιαν 2012 · A detailed review of the literature on TQM and service quality concepts was carried out in context of the banking sector. The study further explored the experience of TQM implementation in banks adopting this approach.
