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1 Οκτ 1998 · The focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest...
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15 Μαΐ 2017 · This study aims to identify the impact and characteristic of the total quality management in banking services, highlight the importance and role of quality banking services as an entry point to increase the competitiveness of banks, and seeks to draw the attention of the importance of benefiting from the application of TQM in banking sector.
21 Νοε 2012 · A detailed review of the literature on TQM and service quality concepts was carried out incontext of the banking sector. The study further explored the experience of TQM implementation in...
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This article presents an analogy between total quality management (TQM) and systems engineering (SE). The paper demonstrates that TQM has the characteristics of a system such as elements, components, function, hierarchy, and environment.
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