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1 Οκτ 1998 · This chapter is about the history and the different approaches of business process management with a focus on Total Quality Management (TQM) and Business Process Reengineering (BPR).
1 Οκτ 1998 · TQM started to be used in the mid‐1980s and only became a recognised part of the quality‐related language in the late 1980s. The paper also analyses the key dimensions of TQM and traces their origins.
4 Ιαν 2017 · PDF | This paper is to provide a general understanding of Total Quality Management, a concept that is aimed at ensuring quality with continuous... | Find, read and cite all the research you...
This article presents an analogy between total quality management (TQM) and systems engineering (SE). The paper demonstrates that TQM has the characteristics of a system such as elements, components, function, hierarchy, and environment.
Total quality management (TQM) refers to the continuous, ongoing activity that covers, records, inspects, organizes, and controls all areas of an organization (com-pany, institution, etc.) and serves to introduce quality as a system goal and guaran-teed permanently (Oakland et al. (2020).
Introduction. The origins of the theory and practice of Total Quality Management (TQM) can be traced back to the 1920s where Walter Shewhart in 1924 began to apply statistical process control (SPC) in the Bell Telephone Company’s Hawthorne Plant.
By the 1920s and 1930s, Statistical Quality Control (which was developed, mainly by Walter A. Shewhart), was being adopted by Ford and many other manufacturing companies in order to identify problems earlier and control the manufacturing process, instead of rejecting or repairing afterwards.
