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  1. By Phone. Call the DHS Help Line at 1-800-843-6154; 1-866-324-5553 TTY Available Monday - Friday, 8:30 AM - 4:30 PM. Closed State holidays. Follow the prompts for SNAP, Cash and Medical benefits to speak to a Customer Service Agent. In Person - At Your local Family Community Resource Center

  2. Find your local IDHS office with the Office Locator. To report suspected Cash, SNAP (Food Stamps) or Medical Assistance fraud: 1-844-453-7283 · 1-877-765-3459 (TTY) or Report Fraud. For news and media related questions, email Rachel Otwell and Daisy Contreras. To make a Freedom of Information Act request, contact the IDHS FOIA Officer.

  3. For Cash, SNAP & Medical Assistance, please visit ABE.Illinois.gov, call 1-833-2-FIND-HELP (1-833-234-6343), or call your FCRC's Urgent Call Team. Search for a DHS Office or Service Provider by selecting your county, and, for Cook County, your ZIP Code:

  4. Manage My Illinois Link Account for SNAP and Cash customers to change their address and so much more! Call the DHS Help Line at 1-800-843-6154; 1-866-324-5553 TTY to speak to a Customer Service Agent

  5. The Department of Human Services, DHS, is in charge of the SNAP for Illinois. The Illinois LINK card is the payment method. The Illinois LINK Card URL is: https://ebt-link.illinois.gov/ilebtclient/login.recip, or you can call the HELP LINE at: 800-678-LINK (5465).

  6. If you are - or want to be - a DHS partner, provider, contractor, or vendor, you can find the information and resources you need. Learn More About Providers

  7. Call the ABE Customer Call Center, 8:00 AM – 5:00 PM, Monday – Friday. Call your local Family Community Resource Center. Use the DHS Office Locator to locate your local office. Leave a voicemail message during business hours 8:30-5:00 Monday - Friday.