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Their duties and responsibilities include: Provide immediate responses to customer inquiries through the live chat platform. Identify customer needs and provide appropriate solutions or refer them to the relevant departments. Track, record and monitor all customer interactions in the CRM system.
A Live Chat Agent typically works for businesses across various industries in customer service, sales, or support roles. They communicate directly with customers through live chat interfaces on the company’s website or app.
Chat Support Agents perform the following duties and responsibilities: Respond to customer inquiries via chat in a timely and accurate way. Identify customer needs and provide appropriate solutions and/or responses. Track and follow up on all customer requests to ensure they are properly resolved.
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7 Μαρ 2024 · Job Description/Key Responsibilities: Provide timely and accurate responses to customer inquiries via chat support platforms. Assist customers with product information, technical support, and issue resolution. Maintain a professional and courteous demeanor while interacting with customers.
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Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion. Document all inquires, requests, resolutions, and follow-up tasks. Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines. Display a courteous and empathetic attitude to all customers.
