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  1. I can't find the Play Store App. If you can't find the app in your list of all apps: Turn off your device and turn it on again. Then look for the app. If you’re using a Chromebook, make sure you’ve followed these steps to get the Play Store. If the Google Play Store app still isn't showing up, contact your carrier or manufacturer for help ...

  2. You can use Play store filters to search or browse apps and games that are compatible with each of your devices. On your phone: Open the Google Play app . At the top, search for an app or content. In the dropdown menu, choose a device associated with your account. On your computer: Go to play.google.com. At the top right, click the magnifying ...

  3. support.google.com › googleplayGoogle Play Help

    Request a refund on Google Play. Check the status of a refund request for Google Play. Report charges you don't recognize. Fix payment issues on your account. Fix problems downloading apps from the Play Store. Problems with in-app purchases. Contact an Android app's developer. Purchase approvals on Google Play.

  4. If using mobile data, check your signal strength. Restart your device. Check date and time settings. Make sure the date and time on your device are correct. Clear Google Play Store cache and data. Clearing cache from Google Play Store is the most common solution to issues when you download apps from Google Play Store.

  5. On your device's home or app screen, find the Google Play Store app. Touch and hold the Google Play Store app . Tap App info. At the top right tap More Uninstall updates. Review the info and tap OK. To reinstall Play Store app updates: Open the Google Play Store app . At the top right, tap the profile picture. Tap Settings About.

  6. If you haven't already, set up a Google account. Open your device's Settings app. Tap Accounts Add account Google. Follow the instructions to add your account. If needed, repeat steps to add multiple accounts. Tip: To help prevent accidental or unauthorized purchases, use password protection on your device.

  7. How to update all Android apps automatically. Open the Google Play Store app . At the top right, tap the profile icon. Tap Settings Network Preferences Auto-update apps. Select an option: Over any network to update apps using either Wi-Fi or mobile data. Over Wi-Fi only to update apps only when connected to Wi-Fi.

  8. When you add a payment method, you'll automatically get access to thousands of books, movies, TV shows, and games. On your computer, go to payment methods on Google Play. Click Add a payment method. Follow the steps on the screen. The new payment method will be added to your Google Account.

  9. Open the Google Play app . Make sure you’re signed in to the correct Google Account. Find and open the app that offers to upgrade from a prepaid plan to a subscription or downgrade from a subscription to a prepaid plan. Tap Manage subscription. Select the new plan you want to change to. Select a supported payment method. Tap Buy or Subscribe.

  10. On your Android device, open the Google Play Store app . At the top right, tap the profile icon. Tap Settings General Account and device preferences Country and profiles. Tap the country where you want to add an account. Follow the on-screen instructions to add a payment method for that country.

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