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Boost Mobile offers a 30-day money-back guarantee for new accounts, including refunds for add-ons and phones if returned in like-new condition within 30 days. Terms and conditions apply.
If we accept your return, we’ll refund the purchase price (excluding any outstanding charges, such as charges for wireless service) to the payment method that was used to buy the Device. This Policy applies only to Devices purchased directly from boostmobile.com or a Boost Mobile retail store.
Boost Mobile offers new customers a 30-day money-back guarantee on their Service (Device returns are handled separately, if applicable). Activation fees are non-refundable. Additional fees may apply. Eligible accounts must be enrolled in autopay and port-in their phone number to qualify.
If your return is approved, Boost Mobile will refund the product price minus additional charges for wireless service. The refund may take up to eight weeks to appear in your credit card account. Boost Mobile doesn’t offer direct product exchanges for items bought online.
Plus, Boost Mobile’s $25 unlimited plan comes with a lifetime price guarantee. The base plan price will not rise above $25/month as long as the line remains active and enrolled in autopay. Boost Mobile’s Unlimited+ and Unlimited Premium plans ($50-$60) are also competitively priced.
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Customers who cancel within 30 days of account creation, will have Boost service fees refunded. Activation fees, if applicable, and phone payments will not be refunded. Port-in and AutoPay required.
