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ITIL capacity management ensures the current service and infrastructure capacity can support the delivery of services based on agreed service level targets. In addition, capacity planning can be used to calculate additional resources necessary to support future growth.
ITIL capacity management ensures the current service and infrastructure capacity can support the delivery of services based on agreed service level targets. In addition, capacity planning can be used to calculate additional resources necessary to support future growth. This template provides the information most commonly used when planning for ...
The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning.
29 Απρ 2019 · Below, you will find templates to help you get started with service-level agreements (SLAs), operational-level agreements (OLAs), capacity planning, service availability, service continuity, supplier management, and service catalog management.
24 Φεβ 2020 · The capacity and performance management practice is not only about planning and monitoring capacity and performance. This practice includes defining and managing controls to manage a wide range of risks that might impact services’ capacity and performance.
This paper provides a brief background of ITIL and the ITSM processes, with particular attention paid to Capacity Management. The author also considers two different organizations and discusses Capacity Management as practiced in those environments, comparing and contrasting those practices with ITIL Capacity Management. Finally,
Capacity Management is a process that extends across the Service Lifecycle. A key success factor in managing capacity is ensuring it is considered during the design stage. It is for this reason that the Capacity Management process is included in this publication.
