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  1. Check the connection between your magicJack and the power source (power outlet or computer). A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection. If these lights are solid or off you may have a connection problem between the magicJack and your router.

  2. How do I set-up/connect magicJack? Plug the provided Ethernet cord into the port labeled “INTERNET” on your magicJack. Plug your phone into the port labeled “PHONE” on your magicJack. Visit mjreg.com on your computer, tablet or smartphone and follow the on-screen instructions.

  3. Locate the magicJack device and double-click on it to run the software. If the issue persists, the following advanced troubleshooting steps can be taken: WINDOWS 10 USERS: Ensure that the magicJack application is active in the startup section of the computer by performing the following:

  4. If at least some of the buttons on the remote are working, then the batteries are fine, the remote is sending some commands to the TV, and the TV is responding to them. Two possibilities remain: either some of the buttons on the remote are bad, or the TV is not responding correctly when commanded.

  5. To use the Magic Remote, first pair it with your TV. 1. Put batteries into the Magic Remote and turn the TV on. 2. Point the Magic Remote at your TV and press the WHEEL (OK) on the remote control. * If the TV fails to register the Magic Remote, try again after turning the TV off and back on. How to deregister the Magic Remote

  6. To search for the remote control code for your TV, use the following sequence: • Press and hold the set button until the remote LED light turns white . • On the remote, press 9 9 1 • Press the ch > sequentially until the TV turns off . • Press the ok button to enter this control into the remote . Successful programming is indicated by ...

  7. When the pointer disappears from the screen, shake the Magic Remote right and left. It will then re-appear. The pointer will disappear if you press the up, down, left, or right buttons, and the remote will work as a conventional remote.

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