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  1. Contact us by Phone, Email, or Mail. E-ZPass Virginia customer representatives are available Monday through Friday, except for state holidays. Help is also available through our automated telephone system.

  2. Locate retailers to purchase a transponder or replenish your account and experience our full range of services at one of several walk-in Customer Service Centers.

  3. visit an E-ZPass customer service center (listed above) OR; return the transponder via mail to: E-ZPass Service Center PO Box 1234 Clifton Forge, VA 24422-1234. For more information, visit ezpassva.com or call toll free at 1-877-762-7824. Transponders remain the property of the Virginia Department of Transportation.

  4. E-Zpass, DMV and VDOT Customer Service Centers. Order an E-Zpass or manage your account Department of Motor Vehicles. See all online DMV Services Department of Motor Vehicles. VDOT Customer Service Center Department of Transportation. Upgrade license with Real ID Department of Motor Vehicles.

  5. You can also easily order an E-ZPass online or by telephone. Just call toll-free 1-877-762-7824. E-ZPass operators are available from 7a.m. to 7p.m.

  6. The E-ZPass On-the-Go kit can be purchased at many DMV customer service centers and DMV Select partners. Refer to the lists below to find the location closest to you. To find out more about E-ZPass On-the-Go kits and transponder types, refer to E-ZPass at DMV.

  7. When you contact our Customer Service Center at 1-877-762-7824 or apply online to open an account or request an additional transponder, the transponder is sent out within two business days.

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