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  1. You may also use our toll free parts and service phone number or email: 1-800-388-5253 | rsgservice@refsg.com . The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available Monday through Friday from 7:30 AM - 10:00 PM CST and on Saturday from 9:00AM to 6:00PM CST. See the links below for further ...

    • Warranty Information

      You may also use our toll free parts and service phone...

    • Contact Us

      Call 800-684-8988. For parts orders, click or tap here....

    • Products

      When you need back-of-the-house equipment to support...

    • Locator

      Be the first to know about refrigeration events and product...

  2. Call 800-684-8988. For parts orders, click or tap here. Warranty work must be performed by Refrigerated Solutions Group Authorized Service Providers. To find an authorized service agent in your area, click or tap here.

  3. 800-684-8988 for Master-Bilt. 800-388-5253 for Norlake. At RSG we have a unified service team who supports both the Master-Bilt and Norlake brands. Either of the toll-free numbers will route you to the team. We continue to add options to our phone routing for better, faster service.

  4. The controller on your Master-Bilt refrigeration unit gives you the power to fully control your cold storage. That’s why it’s vital to diagnose any issue that may arise in the event you see a code displayed. Take a look through the Master-Bilt controller alarm codes and meanings to find a solution.

  5. Download manual for Master Bilt GT-80, GT-60, GT-50. Learn more about Trouble Shooting Guide.

  6. Check out our selection of Master-Bilt manuals for additional troubleshooting and maintenance help. Please contact a local authorized service agent who can help with these specific units and all your commercial kitchen equipment needs.

  7. You may also use our toll free parts and service phone number or email: 1-800-388-5253 | rsgservice@refsg.com. The RSG Technical Service team handles both Master-Bilt and Norlake branded equipment and is available Monday through Friday from 7:30 AM - 10:00 PM CST and on Saturday from 9:00AM to 6:00PM CST. See the links below for further ...

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