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If you wish to contact us and need a quick response, the fastest way to do this is by our X channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). The team is available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 on Sundays, and are able to resolve most queries or issues very quickly.
Help & Support. Contact Us. However you prefer to contact us, from email to Twitter, here's all the information you need to get in touch. Read more. Comments. We welcome your comments and suggestions regarding our services, as these help us to improve. Read more. Lost Property.
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Customer Support. Monday to Friday: 07:00 - 19:00Saturday to Sunday: No. 0151 555 1111 [email protected] https://www.merseyrail.org/help-support/contact-us/ (external link, opens in a new tab)
The Call Centre opening hours are: Mon-Fri 8am-8pm Sat-Sun and bank holidays 9am-6pm. By Post. Merseyflow Customer Services PO BOX 327 Runcorn WA7 9DW
Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. You can also get in touch with us by searching for the eBay Help article that deals with your issue.