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  1. We make it easy to pay your bill online or otherwise. Pay by bank account (optionally on an automated basis), credit/debit card, phone, mail and at designated locations.

  2. Our Customer Service team is always available, and we aim to respond to every request within 24 hours or sooner. To help you, we’ve created a handy guide to customer services, including the numbers you need to call in an emergency, here.

  3. Find the contact details for the part of National Grid that you want to get in touch with; whether that’s our corporate headquarters in London, Electricity Transmission, Electricity Distribution, United States, National Grid Partners or the businesses that are now part of National Grid Ventures.

  4. myaccount.nationalgrid.com › loginNational Grid

    Log in to your National Grid account to manage your energy usage and billing information.

  5. www.nationalgrid.co.uk › contact-us › contacting-national-grid-electricityComplaints - National Grid

    If you’re unhappy with our service for any reason, then let us know by filling out the form below. Give all the information you can, and we’ll do our best to put things right as soon as possible. We’ll respond to every complaint within one working day and respond to urgent issues immediately.

  6. Pay your bill online via your bank account, debit/credit card or set-up an automated payment. Click here to Report or Check an Outage. National Grid commits to investing $35 billion in New York and Massachusetts to meet decarbonization goals and build a stronger, cleaner grid.

  7. Pay Your Bill Online. It's easy as 1-2-3 to pay with a savings or checking account, credit card, or set up automatic payments. Analyze Your Energy Usage. Track your energy usage and get tips to save energy and money. Manage Your Profile. Update your contact information and manage your billing and payment options. Paperless Billing. Less paper.

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