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  1. Use our online Consumer Complaint Form to file a complaint with DFS about an insurance company, bank, student loan, mortgage or foreclosure, bail agent, or any other financial service or product. You can also check the status of your complaint, or add information, such as a Letter of Authorization (PDF), to an existing complaint.

  2. Instructions: • File a complaint with the insurer, institution, or individual in question before filing a complaint with DFS. • Complete this form. Be as detailed as possible. Print very clearly and neatly in dark ink. • Enclose or attach copies of all related documents concerning your transaction. Do not send originals! About You.

  3. Use our online Consumer Complaint process to file a complaint with DFS about an insurance company, bank, student loan, mortgage or foreclosure, bail agent, or any other financial service or product. Learn more about how to file a Complaint. Other Appeals and Disputes.

  4. Student Loan Complaint: A complaint involving a student loan, loan consolidation or reduction issue, financial aid, etc. Mortgage Complaint: A complaint about a New York State-licensed mortgage banker, broker, loan originator, loan servicer, or mortgage related issue.

  5. You can make a complaint about a health, car, home, life, or property insurance company. You can also report suspected insurance fraud, by submitting your request through the New York State Department of Financial Services.

  6. 21 Μαΐ 2019 · Should policyholders have any questions, they can call the Department of Financial Services at (800) 342-3736. They can also send the Department an email at consumers@dfs.ny.gov.

  7. You can report a problem with mortgage or loan companies, including reports about disclosures, fees, and lending policies. Online. File a complaint with the New York State Department of Financial Services. By Phone. Agency: New York State Department of Financial Services. Division: Consumer Help Unit. Phone Number: (877) 226-5697.

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