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  1. NHIF-Self-Care. Self Care allows you to access choice/change of facility,view contributions and more. Sign In with SHA. Sign in with e-citizen. Register. For queries ,call SHA Toll Free Line 0800 720 601.

  2. There are several ways to register for NHIF. One can register online by using the NHIF Selfcare Platform and follow the steps outlined in the platform. One can register by dialing the USSD code *155# from any network and following the prompts.

  3. General: info@nhif.or.ke; Enquiry: customercare@nhif.or.ke; Complaints: complaints@nhif.or.ke; Fraud: fraud@nhif.or.ke; Fraud Line: 020-271 0335; Fax: (020) 271 4806

  4. If you have completed your NHIF online registration and needs to confirm the status of your account, you can do so through an email, via an SMS, or online through the NHIF self-care platform.

  5. NHIF has introduced Self care platforms which allow members to choose new, confirm existing or change preferred outpatient hospital for themselves and their dependents. Use the fallowing platforms: USSR code *155# on all mobile telephone networks. NHIF Mobile App (My NHIF) NHIF website (http://www.nhif.or.keihealthinsurance Inhifselfcarei)

  6. Self-employed members can register online by using the NHIF Selfcare Platform, by dialing *155# or by using the ‘My NHIF‘ App which can be downloaded from Google Play Store or Apple Store. After registering online, members are required to visit the nearest NHIF office or Huduma Center for finger biometric registration.

  7. NHIF-Self-Care allows members to access and manage their health insurance services online, including viewing contributions and changing facilities.

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