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  1. Self Care allows you to access choice/change of facility,view contributions and more. Sign In with SHA. Sign in with e-citizen.

  2. Access your NHIF account online for self-care services, including facility choice, contribution tracking, and more.

  3. General: info@nhif.or.ke; Enquiry: customercare@nhif.or.ke; Complaints: complaints@nhif.or.ke; Fraud: fraud@nhif.or.ke; Fraud Line: 020-271 0335; Fax: (020) 271 4806

  4. NHIF-Self-Care allows members to access and manage their health insurance services online, including viewing contributions and changing facilities.

  5. It is mandatory for all formal employers to register with NHIF. One can register as an employer online by clicking here . One can also visit any nearest NHIF Branch or Huduma center with the following documents.

  6. You can always check your status or get your NHIF details by sending a text message with the format [ID {space} Your ID Number] e.g. (ID 12345678) to 1550, by dialling *155#, using the ‘My NHIF’ App which can be downloaded from Google Play or App Store or the NHIF Selfcare Platform.

  7. Self-employed members can register online by using the NHIF Selfcare Platform, by dialing *155# or by using the ‘My NHIF‘ App which can be downloaded from Google Play Store or Apple Store. After registering online, members are required to visit the nearest NHIF office or Huduma Center for finger biometric registration.

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