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  1. AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. It’s simple. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds.

  2. For any questions regarding our calling options, friends and family members should call GTL at 877.650.4249. How can I have an inmate call me or how do I receive calls from an inmate? How do I block calls from an inmate? How can I remove a block from calls from an inmate?

  3. AdvancePay – A prepaid phone account set up by family or friends to receive inmate calls; PIN Debit – An inmate phone account you can deposit funds into; Inmate Voicemail – Record secure voicemails for your inmate 24/7

  4. An AdvanceConnect™ account is a prepaid calling account that allows you to receive collect calls from an incarcerated individual. Use Securus Inbound Connect™ to proactively reach out and connect in real time.

  5. PrePaid Collect Account. PrePaid Collect calls are collect calls that are paid for in advance. The inmate's family and friends can deposit money to their own home or cellular telephone number. The PrePaid Collect account is controlled by you.

  6. Direct Bill allows you to receive calls from incarcerated individuals and have the call charges billed directly to you monthly. This account is best suited for attorneys, bail bondsmen, and friends & family of long-stay incarcerated individuals.

  7. 31 Αυγ 2022 · Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones.