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Help your employees know how to operate at their best by teaching them in reviews rather than criticizing them. Check out these helpful customer service performance reviews to start the conversation and help your company improve.
2000+ Performance Review Phrases: The Complete List (Performance Feedback Examples) How to Write an Effective Performance Review (Essential Steps) Questions to Determine an Employee’s Customer Service Skills. How well does the employee communicate with customers?
28 Ιουν 2024 · Customer service performance review phrases are building blocks for a concise and effective evaluation. They help communicate the areas where employees excel or need improvement. They can also serve as a summary for a more detailed report of a CS representative’s work.
Customer Service: “You provide exceptional service to our customers.” “Your ability to resolve issues quickly is impressive.” “Customers often praise your friendly and helpful attitude.” Problem-Solving: “You tackle challenges with creativity and efficiency.” “Your solutions are always innovative and effective.”
The best way to use customer performance review phrases is to say (or write) the phrase and then follow up with examples of key performance indicators (KPIs) or metrics to support your statement. Then open a conversation for the employee to share their opinion.
26 Ιαν 2023 · Improve your customer service through regular employee self-assessment examples. These performance feedback phrases will help you get there.
At the heart of any thriving workforce is feedback. So, when it comes to empowering success with your customer-facing employees, feedback is critical. How are you investing in meeting your employees' needs? Are you providing opportunities for feedback? Are you actively listening to your employees?
