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  1. Individual Life Insurance. 1-800-778-2255 (all policy numbers EXCEPT beginning with "FE") 1-833-626-1865 (policy numbers beginning with the letter “FE”) Access our guest portal for one time payments or log in to your account to manage recurring payments, loan installments, and more.

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  2. The quickest way to get information about your policy and contact us. Our online service allows you to manage your policy online at a time to suit you. If you’re not already registered it’s easy to do and only takes five minutes – all you need is your policy number.

  3. Accessing your Prudential policies and accounts is easy. You can enroll online , or if you would like to enroll by phone, please call 800-PRU-HELP (778-4357) for an enrollment specialist. Our enrollment specialists are available Mon.-Fri., 8 a.m.-10 p.m.

  4. Welcome to PRUaccess! PRUaccess is a web portal developed for the Policyholders of Pru Life UK. With PRUaccess, you will be able to view your policy details, monitor and get premium due date advisory, learn the answers to basic insurance questions through our FAQ page and know the latest updates on the company, from any location 24/7! FEATURES.

  5. Pru customer service experts are here to help. Call our general enquiries team at 0800 000 000 or search our product-specific contact numbers on our website.

  6. How do I inquire the status of my Policy? Should you have any questions regarding your policy, please call our PruCAT at telephone numbers (632) 8887 LIFE (8887 5433, for Metro Manila), and 1 800 10 PRULINK (1 800 10 7785465, for domestic toll-free).

  7. 1-800-107785465 (for domestic toll-free via PLDT landline) Note: The PRU Customer Assistance Team processes customer concerns based on applicable timelines provided by the law. Pru Life UK is legally permitted to provide financial products or services in the Philippines as regulated by the Insurance Commission.

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