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  1. You can: Forward calls from specific contacts to your linked phone numbers or directly to voicemail. Play custom voicemail greetings to certain contacts. Choose to screen calls from specific...

  2. Get a general overview of the call handling and forwarding feature in your RingCentral online account. Businesses must register their text usage by December 1, 2024 , or outbound texts will be blocked.

  3. Setting up user call forwarding in Phone settings. Navigate to Settings via the left-hand navigation bar. Select Phone on the left pane. Scroll down to Call handling. Click the Edit button at the far right of Call handling to open the Call handling window. Configure your Work or After hours.

  4. You can set up call forwarding with an admin or user account. For an admin account, sign in to RingCentral, access your profile in the ‘Admin Portal’, navigate to ‘Users’, then ‘Manage Users’, select the extension you need then select ‘Call forwarding’ and ‘Voicemail’.

  5. Check details like call history and voicemails. Configure your inbound call settings for routing and forwarding. Use active call-control features, such as transfer, record, and flip.

  6. The following articles provide a general overview of the call handling and forwarding feature in your RingCentral online account. Businesses must register their text usage by December 1, 2024 , or outbound texts will be blocked.

  7. You can: Forward calls from specific contacts to your linked phone numbers or directly to voicemail. Play custom voicemail greetings to certain contacts. Choose to screen calls from specific...