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  1. Enrolling in the CARE Program is easy. To get started, visit Get discounts on your PG&E bill with the CARE Program and select Apply Now (yellow button on the right-hand side). If you already have an online account, simply select the SIGN IN tab and input your username and password.

  2. You can also start service by calling a Customer Service Representative at 1-800-743-5000 [link phone number]. Once your service has started, go to Get discounts on your PG&E bill with the CARE Program to apply for CARE/FERA.

  3. Your organization can reapply for the CARE program if it still qualifies under the current CARE program eligibility guidelines. To request a new application or renewal application by mail, call 1-866-743-2273 or email CAREandFERA@pge.com .

  4. Yes, CARE, FERA and Medical Baseline are state programs which provide a discounted rate for electricity to qualifying low-income households. These programs are administered to all customers by PG&E, including those who choose to receive service from a CCA or CTA, on the PG&E portion of the electric and gas charges.

  5. How you can apply. Online: Apply online for faster enrollment at. pge.com/care. Phone: Apply by calling. 1-866-743-2273. Email: Take a picture or scan completed application and email this image to. CAREandFERA@pge.com. Fax: Send completed application to. 1-877-302-7563. Mail: Send completed application to.

  6. Apply online for faster enrollment at pge.com/care, or call us at 1-866-743-2273. Low Income Home Energy Assistance Program.

  7. You can find the application for the California Alternate Rates for Energy Program (CARE) and Family Electric Rate Assistance Program (FERA) online at www.pge.com/care. Click the "Apply Online Now" link to start your application. It takes only a few minutes to fill out.

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