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10 Μαρ 2022 · WASHINGTON — The Internal Revenue Service today announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling taxpayers with simple payment or collection notice questions to get what they need quickly and avoid waiting.
10 Μαρ 2022 · WASHINGTON – The Internal Revenue Service today announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling taxpayers with simple payment or collection notice questions to get what they need quickly and avoid waiting.
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9 Μαΐ 2023 · Unauthenticated bots were rolled out first early 2022 and can answer general inquiries while authenticated bots provide taxpayers information about their account after successful identity verification. According to Guillot, the chat bots “reduce the demand on the live chat assistance by 70%.”
17 Ιουν 2022 · But now, eligible taxpayers who call the IRS's Automated Collection System and Accounts Management toll-free phone lines to inquire about a payment plan are able to interact with recorded responses keyed by artificial intelligence (AI) to their spoken input.
Call USAGov. Chat with USAGov. Top. The Internal Revenue Service (IRS) administers and enforces U.S. federal tax laws.
