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  1. STAR Kids: 832-828-1003 (local), 1-800-659-5764, TTY 800-735-2989 (Texas Relay) or 7-1-1 STAR Kids members can reach their service coordinator 800-659-5764. Emergency Service and Behavioral Health services are available 24 hours a day, 7 days a week.

  2. If you need help filling out the form, call the STAR Help Line at 1-800-964-2777 and tell them you want to choose Texas Children’s Health Plan. How can I pick a Doctor? Once you choose a health plan, you will also need to pick a Primary Care Provider for your care.

  3. www.texaschildrens.org › patients-families › insurance-and-billingPaying Your Bill - Texas Children’s

    Our financial counselors can help you search for resources to pay your portion of the hospital bill or can arrange a payment schedule. For assistance, please call 832-824-5505 between 8 am and 5 pm on weekdays. Find out how to pay your bill at Texas Children's.

  4. Call Texas Children's billing office at 832-824-2300 if you have questions about your insurance or bill. Paying your bill; Accepted insurance plans; Financial arrangements

  5. If you receive benefits through Medicaid’s STAR or STAR Kids Program, call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following: Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free).

  6. There are a number of reasons why Texas Children's would not have billed your insurance. Please call our customer service department at 832-824-2300 for assistance. Why am I being asked to contact my insurance company to get payment sent to Texas Children's Hospital?

  7. STAR covers low-income children, pregnant women and families. STAR members get their services through health plans they choose. If you're new to STAR, you'll choose a health plan from the ones available in your service area (PDF). Learn more about how to choose or change your health plan.