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Help. Need Help? We can answer common questions with FAQs or connect you with a representative. Join our community for tips & tricks and connect with players from around the world. Play your games on PC, get unique rewards, and connect with your friends across all platforms.
To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MS Info file and DXDIAG file to this support case. Please click HERE for instructions on how create and attach these two files.
Opening a support case is easy. Email us your issue or chat with an expert. Sign in to open a support case.
Manage your cases, account, purchases, rewards, and more on Ubisoft's official help page.
Ubisoft support response time. 2 weeks - 1 month in my experience. i opened an account & security ticket recently and had same day responses on most of my comments. I've had responses in about 2 - 3 days.
9 Ιαν 2019 · To check your details are correct and you are trying to access the correct account to play ranked with, please create a support case: https://ubi.li/e1rUR. Due to the high volume of contacts it may take longer than usual to receive a reply, however our support team will respond to your case as soon as it is possible.
