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  1. Call us. Customer Service: 1-800-344-4077. Monday - Friday, 7 a.m. - 7 p.m. ET. Gas Emergencies: 1-800-344-4077. 24/7. TDD/TTY. National Relay: 711. Sprint Relay: 1-800-877-8973. Ohio Relay: 1-800-750-0750. Send us a document. Need to send us a picture of your ID or some other document? You can use our document upload form below or send us a fax.

  2. Our Customer Call Center is open Monday through Friday, 7 a.m. to 7 p.m. Our automated system is available 7 days a week - 24 hours a day. Our phone system quickly guides you to the right place so you can manage your account and get the answers you need.

  3. If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).

  4. If you're a customer, media representative, or just looking for assistance or additional information, use one of the ways below to get in touch with us. Individual Stockholders: Computershare at 1-888-884-7790

  5. If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call our emergency number 1-XXX-XXX-XXXX and then 911.

  6. Our local utilities – Columbia Gas and NIPSCO – ensure that nearly four million customers receive safe, reliable and affordable natural gas and electric service every day across six states.

  7. Find answers to commonly asked questions. Individual Stockholders: Computershare at 1-888-884-7790. Retirees (Benefit Information): Hewitt Associates at 1-888-640-3320. Help menu with answers to commonly asked questions.