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This book is dedicated to those quality professionals, past, present, and future, who seek to advance the quality sciences through traditional education and scientific research.
27 Απρ 2012 · Quality management system is described as a set of business processes geared toward delivering products and services to a consistently high standard.
Whether you are a young quality manager just starting out or a veteran quality management professional it is important to learn and be aware of the basics of quality and the ISO System (International Organization for Standardization).
begin to perceive a system that is significantly more beneficial than the quality system addressed by ISO 9000:1994. The adequacy, suitability and effectiveness of the management system is judged
The seven quality management principles are : QMP 1 – Customer focus QMP 2 – Leadership QMP 3 – Engagement of people QMP 4 – Process approach QMP 5 – Improvement QMP 6 – Evidence-based decision making QMP 7 – Relationship management. These principles are not listed in priority order.
The process approach includes establishing the organization’s processes to operate as an integrated and complete system. The management system integrates processes and measures to meet objectives. Processes define interrelated activities and checks, to deliver intended outputs.
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and prac... Read more Read less.
