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  1. The Bureau of Survey and Certification receives complaints against nursing homes and other healthcare facilities for processing and investigation. The purpose of the complaint process is to protect patients and residents from abuse, neglect, exploitation, and inadequate care or supervision.

    • Instructions

      Instructions - Complaints – Healthcare Facilities and...

    • Resources

      Resources - Complaints – Healthcare Facilities and Nursing...

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      Ads - Complaints – Healthcare Facilities and Nursing Homes

  2. To file a complaint against a health care facility: 1. Please call the COMPLAINT LINE number at 1-800-342-0553. The COMPLAINT LINE is covered via voicemail twenty-four hours, seven days per week during off-hours, federal holidays and in cases of heavy call traffic.

  3. If you have a problem or a concern with a long-term care provider such as a nursing home, assisted living facility, or residential facility like a group home, contact your regional long-term care ombudsman program, or call the state program at 1-800-282-1206.

  4. 20 Μαΐ 2024 · Ohio’s Office of the State Long-term Care Ombudsman and regional ombudsman programs advocate for people receiving home care, assisted living, and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider, and offer information about benefits and consumer rights.

  5. State Ombudsman Hotline: 1-800-282-1206. Find your regional long-term care ombudsman program. Find out how to file a nursing home complaint in Ohio with key agency contacts and resources to protect your loved ones.

  6. For assistance, contact your regional long-term care ombudsman program, or call 1-800-282-1206. Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care.

  7. Discharge from a nursing home is among the top complaints the Office of the State Long-Term Care Ombudsman receives. An ombudsman can help you work with your facility to find a solution. Learn about the ombudsman.

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