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  1. Do you need a refund? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund through the Resolution Center. Here’s how refunds work when things don’t go just as planned.

    • Guest Refund

      How to request rebooking assistance or a refund. To request...

  2. If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request a refund, we’re here to support you.

  3. Do I have to refund my guests when they make a complaint? Our Rebooking and Refund Policy and basic requirements for hosts help protect guests from things like last-minute host cancellations, lock-outs, and listings that are misrepresented, unsanitary, or lacking in promised amenities or other items.

  4. If a guest causes damage to your place or belongings during an Airbnb stay, you can file a reimbursement request through our Resolution Centre. You’re reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.

  5. Do I have to refund my guests when they make a complaint? If you don’t meet one or more of our basic requirements, Airbnb may require you to refund a guest.

  6. Find details of what to do if you have a travel issue that prevents you from being able to complete an Airbnb experience, and you’re unable to resolve it with your host.

  7. 25 Ιαν 2024 · How to request rebooking assistance or a refund. To request rebooking assistance or a refund, the guest who made the reservation must contact us or their Host within 72 hours after discovery of the Reservation Issue.

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