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  1. Learn how to report suspicious communications, phone calls, text messages, and emails that claim to be from Amazon. Find out how to protect your account, report unsolicited packages, and avoid gift card fraud.

  2. Contact Us. Please visit our Customer Service page and select "Report Something Suspicious". You can find this option under "Help with something else". You will be offered a choice between reporting a suspicious phone call, email or SMS received or reporting a suspicious product or seller.

  3. If you think you may have received a suspicious or fraudulent correspondence claiming to be from Amazon, we recommend that you report it. For more information, visit Report a Scam. For tips to determine whether a communication you received is from Amazon, visit Identifying a Scam.

  4. Visit the Amazon Customer Service site to find answers to common problems, use online chat, or call customer service phone number at 1-888-280-4331 for support.

  5. To report a phishing or unsolicited email to Amazon, open a new email and attach the email that you suspect is fake. Send the email to reportascam@amazon.com. Sending the suspicious email as an attachment is the best way for us to track it.

  6. Report a scam. We take phishing and spoofing attempts seriously. If you receive a suspicious call, SMS or email you think may not be from Amazon, please report it immediately by following the steps below.

  7. If you've received suspicious communications or found a suspicious website claiming to be from Amazon, visit the following Help pages: How to identify fake emails. How to identify fake text messages/SMS. How to identify fake phone calls. How to identify fake websites.

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