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  1. The William D. Ford Federal Direct Loan (Direct Loan) Program is a federal student loan program under which eligible students and parents borrow directly from the U.S. Department of Education at participating schools.

  2. If you're not sure which servicers have your loans, go to StudentAid.gov and log in with your FSA ID, or call the Federal Student Aid Information Center at 800-433-3243.

  3. Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments.

  4. Direct Loan (DL) Servicing: 1-888-866-4352 (Toll Free) 636-532-0600 (International) TTY: Dial 711 Fax: 1-866-222-7060 (Toll Free) 636-787-2790 (International) Hours of Operation: Monday: 8 a.m. – 9 p.m. Eastern Time (ET) Tuesday - Wednesday: 8 a.m. – 8 p.m. ET Thursday - Friday: 8 a.m. – 6 p.m. ET

  5. Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like CRI to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.

  6. Connect to your personal loan information by registering for online access. Trouble Logging In? Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like Nelnet to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.

  7. studentaid.gov › manage-loans › repaymentFederal Student Aid

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