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  1. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.

  2. Return an item for a refund. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. To improve your help experience, please sign in to your account. Quick tip.

  3. As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.

  4. Learn how to request a refund or return an item on eBay, and what to do if the seller doesn't respond or honor their policy. Find out how eBay Money Back Guarantee can help you get your money back or a replacement in most cases.

  5. Find answers to your fees and billing - refunds and disputes questions.

  6. eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. We're changing how we look at the recipient's address as part of the evidence to establish successful delivery.

  7. Refunds are typically available within 3-5 business days. If you don't agree with our resolution, you can appeal by providing new information within 30 calendar days of the case being closed. For more information about how eBay decides the outcome of a case, see our eBay Money Back Guarantee policy. Top Takeaway.

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