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To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.
- Return an Item for a Refund
Find the item in your Purchases - opens in new window or...
- Return Shipping for Buyers
An eBay return shipping label: learn how to print an eBay...
- How to Handle a Return Request as a Seller
eBay may automatically accept a return from a buyer on your...
- Get Help If You Bought as a Guest
Most sellers refund as soon as they get the item back. If...
- Get Help With an Item That Hasn't Arrived
Refunds are typically available within 3-5 business days....
- Check The Status of Your Return Or Missing Item Request
Something went wrong. View cart for details. ... Page...
- Help a Buyer With an Item They Didn't Receive
Learn more about how refunds work. Send a message to the...
- Return Shipping for Sellers
Here’s how to send an eBay shipping label from the View...
- Return an Item for a Refund
Return an item for a refund. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. To improve your help experience, please sign in to your account. Quick tip.
As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
Learn how to request a refund or return an item on eBay, and what to do if the seller doesn't respond or honor their policy. Find out how eBay Money Back Guarantee can help you get your money back or a replacement in most cases.
Find answers to your fees and billing - refunds and disputes questions.
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. We're changing how we look at the recipient's address as part of the evidence to establish successful delivery.
Refunds are typically available within 3-5 business days. If you don't agree with our resolution, you can appeal by providing new information within 30 calendar days of the case being closed. For more information about how eBay decides the outcome of a case, see our eBay Money Back Guarantee policy. Top Takeaway.