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  1. Learn about the definition, response time, eligibility, and coverage of pay-per-incident support for Microsoft products. Find out how to submit, manage, and close incidents, and what's not included in the service.

  2. Professional Direct for Microsoft 365 provides additional advisory support and proactive services to help plan, implement, maintain, and optimize business solutions.

  3. Technical support options to address product and service challenges. Basic installation, setup, configuration, and general usage assistance. Access to self-help resources, including troubleshooting tools, videos, articles, and forums.

  4. Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

  5. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. For even faster help, search for your topic on our site. Get help.

  6. 1 Ιαν 2023 · Our Professional Services support teams offer continuous hands-on assistance and immediate escalation of urgent issues to help you keep your mission-critical systems running. We also help you evaluate your IT health and provide the staff training, risk assessments, strategic advice, and tools your teams need to support a healthy IT environment.

  7. Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

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