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Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.
Phone (international charges apply): +64 (0)9 357 3000. Email: cro@airnz.co.nz. Postal address: Air New Zealand Customer Relations. Private Bag 92007. Auckland 1142. New Zealand.
Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now.
If your question or situation is complex and needs the human touch, Oscar can connect you with one of our friendly customer care team. Chat with us 24/7 The fastest way to get help from our customer care team is to use our live chat.
Sales and reservations. Phone: 1800 132 476. Deaf or hearing impaired? TTY users can phone 133 677 and then ask for 1800 132 476.
Freephone (within UK): 0800 028 4149. Our English-speaking contact centre in New Zealand can be contacted on +64 9 357 3000 (international charges will apply). Deaf or hearing impaired? TTY assistance is available for deaf and hearing impaired via Relay UK Services.
Air New Zealand's live chat service provides real-time assistance for customers with questions about their flights.