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  1. Air New Zealand Contact Centre Private Bag 93537 Takapuna Auckland 0740 New Zealand. Customer Relations. If you would like to submit feedback, please use our online feedback form. Phone (international charges apply): +64 (0)9 357 3000 Email: cro@airnz.co.nz. Postal address: Air New Zealand Customer Relations Private Bag 92007 Auckland 1142 New ...

  2. Freephone (within NZ): 0800 737 000. Phone: +64 (0)9 357 3000. Deaf or hearing impaired? Assistance is available for the deaf or hearing impaired via the New Zealand Relay Service. You can contact us via NZ Relay using NZSL, Text Relay or Caption Relay as well as TTY services.

  3. Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now.

  4. Air NZ's guide to using electronics on flights, including at the airport, on the aircraft, & rules for portable electronic devices in carry-on baggage.

  5. Freephone (within UK): 0800 028 4149. Our English-speaking contact centre in New Zealand can be contacted on +64 9 357 3000 (international charges will apply). Deaf or hearing impaired? TTY assistance is available for deaf and hearing impaired via Relay UK Services.

  6. Sales and reservations. Phone: 1800 132 476. Deaf or hearing impaired? TTY users can phone 133 677 and then ask for 1800 132 476.

  7. Connect with Air New Zealand's customer care team through live chat for assistance.

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