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Air New Zealand Contact Centre Private Bag 93537 Takapuna Auckland 0740 New Zealand. Customer Relations. If you would like to submit feedback, please use our online feedback form or complete our customer experience survey. Phone (international charges apply): +64 (0)9 357 3000 Email: cro@airnz.co.nz. Postal address: Air New Zealand Customer ...
Visit our baggage support page to find out how to report your delayed or damaged checked-in bags and lost personal property. General enquiries freephone (within NZ): 0800 737 000 Phone: +64 (0)9 357 3000
Chat with us 24/7. The fastest way to get help from our customer care team is to use our live chat. Ask Oscar to connect you with one of our friendly team. Chat now.
You need to fill out a damaged baggage claim form and email it to your nearest baggage services office. They'll help you raise the report and once it's in the system, you'll be able to manage your damaged baggage report online.
If your question or situation is complex and needs the human touch, Oscar can connect you with one of our friendly customer care team. Chat with us 24/7 The fastest way to get help from our customer care team is to use our live chat.
Freephone (within UK): 0800 028 4149. Our English-speaking contact centre in New Zealand can be contacted on +64 9 357 3000 (international charges will apply). Deaf or hearing impaired? TTY assistance is available for deaf and hearing impaired via Relay UK Services.
Sales and reservations. Phone: 1800 132 476. Deaf or hearing impaired? TTY users can phone 133 677 and then ask for 1800 132 476.
