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Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don’t agree to the amount within 72 hours, reach out to us for help mediating.
Request a partial or full refund from your Host. If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. Just a note, the Resolution Center may not be available for use with some hotel stays.
The Resolution Center lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in reaching agreements.
25 Ιαν 2024 · How to request rebooking assistance or a refund. To request rebooking assistance or a refund, the guest who made the reservation must contact us or their Host within 72 hours after discovery of the Reservation Issue.
If you need a refund from your Host for a trip or Experience, message them first, then request one through the Resolution Center. If you’re eligible to get some money back, you’ll get it automatically within 10 days (maybe even sooner). Request a refund. Get info on how and where to refund requests of any amount.
Do you need a refund? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund through the Resolution Center. For more info on how refunds work when things don’t go as planned, check out these articles.
Our Rebooking and Refund Policy can help cover situations when the listing or amenities are not what you expected. How-to • Guest Request a partial or full refund from your Host
