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Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don’t agree to the amount within 72 hours, reach out to us for help mediating.
Contact Airbnb Customer Service. Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.
Contact Airbnb Customer Service. Need a little more help or have a complaint? Contact us by email, chat, or phone at 1-844-234-2500.
Our Rebooking and Refund Policy can help cover situations when the listing or amenities are not what you expected. How-to • Guest Request a partial or full refund from your Host
If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help you fix the issue. If your Host can’t help or you’d like to request a refund, we’re here to support you.
Requesting a refund. Do you need a refund? Your first step is to message your Host to make it right. If they can’t fix it, they can offer you a partial refund through the Resolution Center. For more info on how refunds work when things don’t go as planned, check out these articles.
Contact your bank if you haven’t received your refund based on the refund timelines below. You’ll find your ARN (Acquirer Reference Number) in Refund status . Your ARN is a unique number that your bank can use to track your refund.
