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Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don’t agree to the amount within 72 hours, reach out to us for help mediating.
You can send guests a refund through the Resolution Center or from your calendar.
Our Rebooking and Refund Policy can help cover situations when the listing or amenities are not what you expected. How-to • Guest Request a partial or full refund from your Host
If you’re eligible for a refund, we'll send your refund as soon as you cancel, to the payment method you used when you booked the reservation. Your bank or credit card issuer may take longer to get it to you. It all depends on how you paid, when you paid, and where you live.
25 Ιαν 2024 · To request rebooking assistance or a refund, the guest who made the reservation must contact us or their Host within 72 hours after discovery of the Reservation Issue.
You can send guests a refund through the Resolution Centre or from your calendar.
Send a request to your Host for the refund in the Resolution Centre and provide the details of the issue along with the photos or video. Get help from Airbnb to resolve the issue. Though we always want Hosts and guests to work things out directly if they can, we know it’s not always possible.
