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  1. When you receive a package that you didn't order, it may be a scam called "brushing". "Brushing" scams occur when bad actors send packages to publicly available names and addresses. If you receive a package or item that you didn't order, first confirm that it was not a gift that was sent to you.

  2. If you have received suspicious communication claiming to be from Amazon and you don't have an account with us, report it at reportascam@amazon.com. For more information on the most common scam tactics, visit Scam trends .

  3. Report a suspicious phone call, message, or other scam. Follow the instructions in Report a Scam to report suspicious emails, phone calls, text messages, unsolicited packages, or gift card scams.

  4. If you don't have an Amazon account You can still report suspicious communication to us at reportascam@amazon.com. Sending the suspicious communication as an attachment is the best way for us to track it.

  5. When a customer receives a package they didn't order, it may be a scam called "brushing". "Brushing" scams occur when bad actors send packages to publicly available names and addresses.

  6. To report a phishing or unsolicited email to Amazon, open a new email and attach the email that you suspect is fake. Send the email to reportascam@amazon.com. Sending the suspicious email as an attachment is the best way for us to track it.

  7. Of all the scams impersonating Amazon reported by our customers globally in 2023, over two-thirds of scams claimed to be related to order or account issues. These reports often include interactions with scammers where a customer tells us, “I got a random call from someone who claimed I bought something on Amazon that I hadn’t and they ...

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