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After attempting to set up your printer with the HP Smart app, the setup fails and an error message or code displays. Errors can occur if the HP account cannot be activated, the network connection is not working, or the printer hardware setup is incomplete.
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After attempting to set up your printer with the HP Smart...
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16 Αυγ 2023 · My HP LaserJet MFP M234sdw was installed and it was working fine until I changed my router. HP Smart App is now showing a setup incomplete error. An orange exclamation mark and a white Information button are blinking at the same time.
Learn how to resolve error messages displayed on the HP Smart app or a device when printing or setting up a printer connected to a router on a wireless network.
Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.
Use the guided printer setup in the HP Smart app to connect your printer over USB or to the internet. Download the HP Smart app from HP Smart - Microsoft Store (Windows, in English) or HP Smart - Mac App Store (macOS, in English).
Troubleshoot account registration problems, incomplete setups, and other errors that might display when setting up a printer with the HP Smart app. Setup errors include Unable to register the printer to your account, Printer Setup Incomplete, finish printer setup to continue printing, and We're sorry, something went wrong.
If your printer or computer does not meet the requirements, or download issues persist, use an alternate setup method. Go to 123.hp.com/setup. Follow the guided steps to download and open HP Easy Start. When prompted to choose an installation option, select Full Software and Drivers.